Dan LaParl
Detroit, MIMember since March 2018

Reviews (1)

    • Mar 12, 2018
    • Verified Reviewer


    Horrible customer service! Do not work with this company!

    After a few months of having cards for both of my daughters, I found that we just weren't using it as we thought.

    I called the customer service number to cancel the account, and the woman whom I was speaking with was so unbelievably rude! She had me answer questions to 'verify' my account, but wouldn't cancel my account until I verified the exact time and day my last deposit was and how the deposit was made. Then, she informed me that I would need to be transferred to someone else to close the account and I could leave a VM with my phone number for someone to call me back. Obviously, I began to get irritated at this point, and she told me that I had to be quiet before she would try to transfer me. I was on the phone nearly 30 minutes before someone picked up and asked me for all the same info the previous person already received. Unbelievable. This was the worst customer service I have ever seen!

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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