London, ONMember since November 2015

Reviews (1)

    • Dec 2, 2015
    • Verified Reviewer

    Gotham Steel Knives

    Bad Company too

    I've never been able to try the knives. Looked like a good commercial, so I placed an order. I got my receipt via email, with instructions to check www.customerstatus.com regarding delivery between 24-48 hours later.

    So a week later I check. The website can't find any record of my order. I try various methods wasting an hour with no progress.

    A week later still no record, so I call their number 1-855-721-3353 but there is no answer there. Next day I try again, and the recording says they're open, I wait for a customer service rep, and the line goes dead (they hung up).

    So I call back, wait because they're busy, and finally talk to Anne who says they don't have any stock to ship out, and they don't know when they will have. She offers to cancel the order, and I wholeheartedly agree. Now I'm just waiting around to see if they'll still invoice me. With such bad customer service, I can't imagine this company being around long enough to deliver their product to me.

    Bottom Line: No, I would not recommend this to a friend

    27 people found it helpful

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