Amy Roberson
Houston, TXMember since March 2018

Reviews (1)

    • Mar 14, 2018
    • Verified Reviewer

    J.G. Wentworth

    Lack of communication and terrible loan structure

    I began a refinance with the company J.G. Wentworth in Boca Raton, Florida in October 2017. This company was suggested to me through After careful consideration, I decided to make it a go with this office.

    It seemed everything was well and I worked diligently to obtain any information needed. It was not, and save yourself time, money and trouble. I knew I would be a hard account to close, yet still, I was assured that all was well and the loan would close. Even if it didn’t, and if something came up, I had options. I thought great.

    But the week of closing December 9, 2017, I could not get a return phone call or email from the loan officer or whoever was working on my account, as well with title work and underwriting (I’m not disclosing their names at this time) completely stopped and left me hanging with no explanation. This was after I paid for an appraisal through their site and becoming a member of a discount club to lower interest rate points. Money for nothing out of my pocket. I contacted management, and he continued to play email and phone tag with me, never to reach out to me for answers.

    I truly thought this company believed in me as a client and wanted to help me even if the loan did not go through at that time. I was assured by my loan officer that he would guide and help me make a long-term plan for refinancing my home and financial structure from there. It was all false. Still, to this day, I have not gotten answers as to why or how the ball was dropped on my loan. Save yourself time and trouble from this company.

    Bottom Line: Yes, I would recommend this to a friend

    8 people found it helpful

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