Michael Kolesnikov
OregonMember since March 2018

Reviews (1)


    • Mar 14, 2018
    • Verified Reviewer

    NordicTrack FreeStride Trainer

    This is a lemon: Poor quality, horrible customer service.

    Overall Experience:

    I've had the machine for seven months. It was a little challenging to assemble at first, then it worked for only for three months and then it broke. The resistance goes all the way to max level, making it unusable. While the machine is covered by warranty, you don't get a tech when you call for help first two times. They actually make you do the repair yourself. And my repair was very involved. And it did not work. Three times. On the third time we got a tech, who came, but could not fix the machine; the waiting for parts is at least two week, and the waiting for a tech is at least three weeks. They refuse to refund and unable to fix it. Also, the call center people have no troubleshooting skills. I feel they sent some parts just because it is difficult to replace them and most people would quit.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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