I submitted an application to refinance my vehicle with Autopay. I was approved, and a customer service representative called my home to discuss the terms and rates. At this point, I had not accepted the offer of the loan because I wanted to see it in writing. Autopay is not to do a hard credit report on you until after you accepted a loan offer.
That night I get an email from Credit Karma stating that a bank had pulled a hard credit report on me causing my credit score to drop 3 points. That bank was going to be the lender for the loan through Autopay. That bank representative stated that they pulled the credit report because Autopay authorized them to do it.
Once again, I did not accept a loan offer so a hard credit report should not have been pulled to affect my credit score as stated on the home page of Autopay’s website. They are either incompetent or not reputable.
Bottom Line: No, I would not recommend this to a friend
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