Dan O'Rourke
Metamora, INMember since March 2018

Reviews (1)

    • Mar 23, 2018
    • Verified Reviewer

    Power Air Fryer Oven

    Refund/exchange policy leaves something to be desired

    We saw the infomercial and purchased an Air Fryer oven on January 11, 2018. Since that time we had only used the oven three times to heat up leftovers. I am only giving it three stars because of how ridiculous I think their policy is on getting a replacement oven.

    On March 9, 2018, I turned the oven on, and the display panel lit up but the oven was barely warm, and there was no air circulating inside the oven. I know that for a fact because I put little pieces of paper inside and waited for it to blow around like like on the infomercial. I tried several times to get the oven to work but no success.

    A few days later I called customer service. I was told it would be no problem, just box the oven up and return it to them along with check or money order for, I thought they said $14.95. On March 20, 2018, I started packing the oven up to ship, and I thought about the $14.95 and decided I wanted a refund instead of another oven. I called Customer Service once again, and when I requested a refund, I was told that was only available within 60 days from the date of purchase, which would have been March 11th. I asked about the shipping charge, and I was informed that I needed to enclose $19.99, not $14.95, in the form of a check or money order to cover the shipping charges on the replacement oven.

    We shipped the oven today, and it cost $35 to return a DEFECTIVE oven! So the bottom line is, we have spent $54.95, 1/3 of the original purchase price, to get a replacement oven because the original one was DEFECTIVE! Frankly, it would have been less stressful and more economical if we had just thrown the DEFECTIVE oven away.

    Bottom Line: No, I would not recommend this to a friend

    40 people found it helpful

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