Kristy H
Gilbert, AZMember since March 2018

Reviews (1)


    • Apr 3, 2018
    • Verified Reviewer

    Phil

    Convenient but poor customer service skills

    I switched over several Rx since I have so many and it sounded great to be able to sit home and have them arrive and save gas money driving to the pharmacy. I got the first Rx, and it came on time and super easy, so I decided to continue. Then I approved my birth control to be sent, and the email where I approved it listed the brand name, which was what I am used to taking. For me, I must be on the name brand as I have had so many side effects when taking anything but this specific brand. I was not told they would be filling it with a generic, even though my brand name is covered 100% by my insurance until I saw the "out for delivery" message.

    I immediately told them that I could not have the generic. I thought well, this is the first time I have had an issue, once we clear this up we should be good to go. They told me I had to pay $25 to get a replacement and because the doctor didn't put dispense as written, then it's not their fault, and too bad. When you go to the pharmacy, you have the option to see what they filled and tell them that this won't work for you, but they just fill and send without asking, and by the time you realize it, it's too bad for you.

    As a new customer, you would think they would go out of their way to get it right so they can retain their service, but they definitely were not interested in eating the $25 to keep me, so instead I had all my Rx changed back to my pharmacy. It would be great if they did some more communication with their customers and were able to fix issues instead of just saying "it's not my fault." Poor customer service.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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