Robert Ropos
OhioMember since April 2018

Reviews (1)


    • Apr 16, 2018
    • Verified Reviewer

    ACE Cash Express

    Will not give "paid in full" statement when you pay off your loan early

    I started off pretty good on my installment loan. I am now purchasing a home and my underwriter wanted a "paid in full" on my loan, so I paid them off two months early. ACE then refused to give me a "paid in full" receipt when I paid the loan off. They said it's against their company policy, so if I lose my chances of getting my home because of ACE's screw up in their company policy, they're in for a big surprise. I mean how hard is it to put an email address in an email and say "loan is paid in full." What does that take, two minutes? I think it's a very sorry way to treat your customers when most companies when you pay them off they give you a receipt that you're paid in full right on the spot. I do not recommend this company to anyone.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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