The glue must have dried out and the bulb popped off the end. I couldn't see it and accidentally stepped on it. I called DermaWand for a replacement. They refused without supplying a proof of purchase. Well, I purchased it from them, but they have no record. Granted it was a long time ago, but they wouldn't even sell me a new bulb at all. They told me to buy a new DermaWand. Buying a new one would be over $100. Their website says a bulb is $25. What kind of customer service is this?
Bottom Line: No, I would not recommend this to a friend
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