The grill was purchased on 2/8/2018. It has been used six times. The first time, the grate came clean. Afterward, with each subsequent use and no matter the temperature setting, it was impossible to get the "crud" off the grate. ALSO, the design does not allow for cleaning all the "nooks and crannies" underneath, so drippings build up with each use and smokes excessively when the unit heats. It does not matter what temperature is used to cook any type of food - it all sticks to the point of having to take a wet rag and SOAK the baked-on residue to get it to release.
The sales department quoted 1-833-559-3367 for returns (the distribution department), who said the money would be refunded within 90 days of purchase. I have wrapped the grill in a newspaper with "crud" still attached and will be mailed tomorrow, 4/18/2018, four days UNDER the 90-day warranty.
I forgot to mention that the distribution department rep said the center of the grate of the Gotham Grill (the "inner rim") heats to 500 degrees, while the edge (the "outer rim") heats to 350 degrees. He said to cook using the "outer rim" and to avoid the "inner rim" to avoid "crud" buildup from burned foods on the grate. For the price, I paid for this piece of "not as advertised" junk, I should be able to use the ENTIRE surface - as advertised!
I will be contacting the Better Business Bureau AND a consumer law attorney.
Bottom Line: No, I would not recommend this to a friend
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