If ZERO stars was an option, I would. Autopay is the worst car loan company to deal with. They lack communication, they are unorganized, and their employees are dishonest. They will make you jump through hula hoops just to be disappointed. I had my car loan with them for two years, and it got paid off with an insurance settlement and they told me that they were sending me my refund portion of the settlement and after a while, I started to wonder where it was.
The director, Kevin Barry, who is very unprofessional and rude and disrespectful, told me straight out of his mouth “I’m not cutting you a check.” With no explanation, but I’m entitled to the remainder of that money. It is crazy how a company can be ran by a rude a disrespectful person and yet he laughed the whole time on the phone and thought it was funny.
I will never ever spend money with them again or refer anybody to them. They are a JOKE and think their customers are as well! Their employees will tell you one thing, and it will be a different ball game. It took them two months to release the title to my car when I was told “two weeks.” A shame.
Bottom Line: No, I would not recommend this to a friend
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