I wish I had read your article before trying this trial. Here's what my service was with them:
I tried their trial offer to only be mislead and refused to speak with supervisors or managers. I order my trial November 12th, it was confirmed that day and shipped out by the 13th. They were pretty quick to start the countdown for the trial until the auto ship kicks in which would only give you 9 days or less to try it and ship it back if you don't like it or refuse to pay that high price tag.
Well I never received my trial bottle of course and talked to 3 reps from their company. First two, male and female, said that my shipment was shipped and will arrive on the 23rd and to contact USPS for any pending packages for me. Well USPS would definitely let you know if you had a package waiting, it's kind of their job to do so. Well, the reps also told me that they will put my account with them on hold so there would be no future payments until I received my trial bottle. They really did not want to cancel my account whatsoever just yet.
Well, I received a lovely email today saying that they went ahead of course and charged me anyway. Wait, what? So again I called and waited for a rep today, to be told that my trial bottle was never sent out due to "high demand" and to send a replacement bottle they had to charge me again, even though I was told that my account was on hold and I would not be charged, but this isn't so obviously. Then the rep proceeded to tell me that my account would be put on hold again after the payment. So I pushed to cancel my account again this time and she was quick to cancel it right away of course, now that they could not get any more money from me, since I put out a block for their company on my credit card. But they could not refund any shipping costs of course. Mind you, this is the first time I'm dealing with trials of this kind and I hope it isn't any worse than this. I'm quite appalled.
Bottom Line: No, I would not recommend this to a friend
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