During the last year, I wanted to refinance our mortgage. Accordingly, I contacted several lenders who were reported and recognized as leading lenders in America. The lenders, on my initial contact, were very eager and friendly to gain my business. However, after time was spent gathering needed information, every lender I contacted eventually told me, based on my historical information and Texas law, that they could not do the refinance. They told me I should wait several more years, contact them again and they would be glad to reconsider.
On March 5, 2018, I received a call from Kenny Nguyen, who is with Loanpal. The call was regarding my earlier efforts to refinance our mortgage. What became obvious to me about Kenny, not only was he very friendly, but he listened intently to my situation, both past and present. And perhaps more important to me, he did not scare of the situation, did not say no and did not go away.
The law in Texas that all the other lenders told me was preventing me from refinancing my mortgage, Kenny knew about this law, but he was also more current on the law and knew it had been changed January 1, 2018, allowing me to refinance. I also appreciated that Kenny would answer every question I asked and very promptly. I did not have to leave a message and wait days for a reply and answer.
As the refinance process picked up, I communicated with other Loanpal staff who were just as friendly, prompt, and answered every question I had. We were approved and closed on our new loan thirty-three days after receiving our first call from Kenny Nguyen.
We highly recommend Kenny Nguyen and Loanpal to anyone considering mortgage financing of any kind.
Bottom Line: Yes, I would recommend this to a friend
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