Ming Kion Yii
Ming Kion Yii
New ZealandMember since April 2018

Reviews (1)

    • May 2, 2018
    • Verified Reviewer


    Unethical and false advertising - shut down Trivago!

    Overall Experience:

    We were scammed by Trivago and Cancelon on two occasions. Great discount offered on Trivago's website and then booking was directed to Cancelon. After booking and paid with credit card, we received an email from Cancelon saying we were late by a few seconds and someone else got it. They then offered us a 10% discount if we book another accommodation on their website. SCAM! On two occasions I saw the same offer and both occasions we were late and did not secure them.

    Unfortunately, we made flight bookings, and now we are asking for compensation from Trivago and Cancelon. Cancelon does not compensate us, and Trivago claimed that they are not responsible for what happened. Let me recap this. Trivago let Cancelon advertise on their website and later found scamming their customers, and Trivago says they are not responsible?

    Shut down Trivago I say. Unethical, misleading, and false advertising is their main business!

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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