Lydia Andrews-Jones
CaliforniaMember since April 2018

Reviews (1)


    • May 2, 2018
    • Verified Reviewer

    TeenSafe

    Beware - this app is a well-advertised scam

    I subscribed to this app a year ago. It was complicated to set up, and I did so, apparently successfully. The test worked immediately after I set it up, as described. However, the next day, when I attempted to use the app on my phone, I got a message saying that "my account was suspended - contact Apple for payment." There was a link to my Apple settings, which showed the account as active. I have been charged every month for this app; my Apple account shows it as active, yet I have never been able to use it. Every time I open the app I get the same "account suspended screen." Attempts to contact TeenSafe about this have been ignored. I finally got on the phone with an Apple rep and the account is now canceled and payment stopped. This went on for almost a year.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • May 3, 2018

      Company Response from Gryffin Media

      Lydia,

      Sorry, you had this issue. Due to the complicated installation process, TeenSafe has discontinued selling the current version of TeenSafe Control. We are working diligently on a new successor. The Control product still works for our customers so we’re not sure what happened in your case.

      If you send me your email we can look into this as we’re not a scam and respond to every customer support inquiry. Please contact me at ruth.doering@teensafe.com, and I can address what happened.


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