This is the worst experience I've EVER had with a banking institution! Don't have a situation like a debit card transaction that needs to be reviewed or wanting something as simple as a statement. Yes, a statement. You do not have the ability to print or even see a statement (a simple option with the majority of financial institutions), you have to call and request one. No big deal, right? Wrong!
I requested one on Monday morning and was told by a supervisor that I would have it within 24 hours. Here we are Friday and I still don't have it and I needed it this morning. Shame on me for not checking because how hard could it be to send a statement? Apparently not that easy. When I called this morning, I was originally told by a CSR that it would take another 7-10 business days. When my call was escalated, I was told by another supervisor that I would have it at the end of the day or tomorrow. I should have known, though, after the ordeal I had to remove a duplicate hold of a transaction on my debit card: three weeks, countless calls, and numerous text messages with them.
The final resolution of a debit card dispute with these people got me feeling like I won the lottery!
Bottom Line: No, I would not recommend this to a friend
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