CaliforniaMember since May 2018

Reviews (1)

    • May 17, 2018
    • Verified Reviewer


    Stuck in infinite loop on website

    My doctor decided to fill one of my prescriptions through Phil because of the $20 off promotion they have. I made an account through the site and received an email to complete the registration process. I clicked the link in the email, filled out the information, tried to submit, and was informed that my email address was already taken. You mean the email address I used to get that link in the first place? No kidding. So then I tried just logging in directly. The only thing that happened was that the "log in" link turned into a "log out" link. There is no dashboard, no account information. It's unclear what is supposed to have happened when I logged in. When I click "Add Prescription" I am once again instructed to fill out my information, and once again informed that my email address is taken.

    I went through this Groundhog Day sequence of events several times before deciding that either I am a bigger idiot than I thought, or the website is broken. So then I emailed customer service. After a couple of days, they responded that my prescription had already been delivered. It had not.

    So maybe Phil is fine for those not caught in the website vortex, but it appears I am stuck forever.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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