I went ahead with Russell. He is a fast talker, literally and figuratively. He was constantly saying that he would call me back within a few hours, email me an update within 30 minutes. IF I did get a call or email from him, it was around 9 pm when I was through for the day. I found myself having to call him and leave messages when I didn't hear from him in a week.
Blake finally got ahold of me, and I got his phone number. Twice I asked him to please take over my account because of issues with Russell. I faxed all the information needed to Russell, and after promising me that he could get an IRRRL, he did a bait and switch recommending a conventional. And never got the email he offered suggesting options. I left a voicemail for Blake telling him that all bets were off with Russell and he could take over the account once and for all or nothing. Apparently, it's nothing.
I wasted a month of my time when I could have very easily gone to another lender and had my refinancing completely by now. I can honestly say I can't recommend them and will not use them in the future.
Bottom Line: No, I would not recommend this to a friend