David F.
Plantation, FLMember since May 2018

Reviews (1)

    • May 24, 2018
    • Verified Reviewer

    Warranty Direct

    Questionable customer service

    Warranty Direct's customer service was absolutely unacceptable on my current warranty claim.

    I dropped my car off at the Ford Dealership on Monday 8 am. The warranty company was called by Ford at 11:30 am with damage and cause of fault. Warranty Direct stated they needed an inspector to check the vehicle and it would take 24-48 hours for him to come out. Two days later on Wednesday noon time, still no inspector.

    I called Warranty Direct and they stated they needed to see the part torn down to evaluate. This was never relayed to anyone until I called. I promptly approved the teardown, and now it is Friday afternoon and still no inspector. Warranty Direct claims the inspector is a third party and they need the courtesy of having 24-48hours to come out and inspect the vehicle. I am the customer of Warranty Direct and have had my vehicle in the shop five days now and the warranty company has yet arrived to approve the repair. It is totally unacceptable to wait this long for approval.

    I highly recommend that everyone interested in purchasing an extended warranty from this company please be aware of their slow turn time. Warranty Direct totally dropped the ball on this situation and the one who is suffering is me, the customer.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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