William M.
Tampa, FLMember since May 2018

Reviews (1)

    • May 28, 2018
    • Verified Reviewer

    Warranty Direct

    Watch the fine print

    I got a warranty from Warranty Direct for my 2007 Saturn Vue hybrid about six years ago when the factory warranty ran out. By and large, I was satisfied enough with their product that I bought another warranty two years ago when that one ran out of time. I should point out that this vehicle was scrupulously maintained at the dealership where it was purchased. Warranty Direct was more than happy to sell me the second warranty.

    As the vehicle got older, the claims got harder for my service writer to get processed. The last major claim was to replace the air conditioner. They only offered to replace it with generic parts. The service manager was adamant that this would never work properly. Long story short, he negotiated with them and it "only" cost me a few hundred bucks. The last major problem was not warranted ( the hybrid system died) so I decided it was time to trade. The warranty had been paid in full ($2733.00), still had two full years to run and or 31,000 + miles left on the coverage. Imagine my surprise when the very fine print on the last page of the contract was pointed out to me indicating all warranty payouts would be deducted from any refund.

    OK, ya' got me. Lesson - don't keep a car too long and carefully read all the fine print.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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