Christopher F.
Christopher F.
Manassas, VAMember since May 2018

Reviews (1)

    • May 29, 2018
    • Verified Reviewer

    Varo Bank

    Absolutely terrible company. Do not put your money in here.

    Overall Experience:

    My first check was deposited. I needed this check. You are promised immediate funds as well as early direct deposit. This is not the case. I deposited my check and the hold time is 13 days. 13 days! I was told my funds would be available on the 23rd. It still isn’t there.

    When I call customer support (which is also terrible, very rude, and uncaring people), they are unhelpful and told me it will not be ready until the 31st. So for 13 days not only can I not pay my bills, but I’ve been starving for a couple of days and now have to continue starving for a total of 13 days. There is no resolution. They promise loans and lending, and can’t even do that so I do not have to starve. This company is absolutely terrible. Do not get Varo. Find a different bank or just cash your checks cash. This is asinine. And beyond low. This is the lowest company I ever had to deal with.

    I repeat, stay away from this company unless you like waiting upwards to two weeks to get your hard earned money.

    I have tried emailing them the proof in an email and have not received a response about that either. The only thing I can do is call this terrible customer support. Absolutely the worst company ever, that I had to deal with.

    Repeat. Do not get a Varo Bank account. I would give zero stars if that was an option.

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

    Link to this Review
    • Jun 26, 2018

      Company Response from Varo Money, Inc.

      Hi Christopher - Normally, the first $200.00 from a deposit of checks will be available on the next business day after the deposit is applied to the Varo Bank Account. The remaining funds in excess of $200.00 will be available on the second business day after the day the funds from the Mobile Deposit are applied to the Varo Bank Account. However, under rare circumstances, a longer hold may be placed on the funds with new accounts. We want to build a relationship with our customers, which can be hard to do at the very beginning. When you have a good history of check deposits, your account will be updated - giving you access to the funds much faster than what you have experienced. I've emailed you directly with the actions we have taken to make this right for you. Thanks for being a Varo Customer.

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