I have a major concern with the return policy in case of malfunction. I purchased this oven direct from KitchenTek, and found that I had difficulties with the door latch and the steam button. The Customer service department deemed this to be a malfunction and issued an RMA and a prepaid return Shipping label using USPS. The return label had no tracking Number and post office said one could not be issued with this kind of label. The return address label provided by Kitchentek was cryptic (addressed to 'Postage Due Unit'). Fortunately I did purchase a certificate of mailing, but this has no tracking capability.
One month later Kitchentek denies having received the item, and are asking me for a tracking number. It does seem that package is lost somewhere between the Post office and their warehouse, and I am concerned by the lack of responsibility by the vendor to handle its returns in a professional manner. It seems I am out of $290 but I would never deal with this company unless you are sure that will not need to return items to them
Bottom Line: No, I would not recommend this to a friend
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