I currently have an account with Varo, and I really regret opening it. I filed a dispute on fraudulent charges because someone used my information to make purchases at Walmart and another location. They took over a week to investigate and then came back to me and said they are closing the dispute and no error was made because I’ve shopped at Walmart in the past. They also closed the dispute of the other charge without reason.
I’ve tried calling emailing and even escalating complaints to get the disputed department to call me back, and I get nothing. Whenever I call, the representatives are short and nasty. They keep telling me they’re sending me information in the mail, which I never received, and they refuse to open my disputes. I am now out of almost $500.00 because Varo is too lazy to do anything about people fraudulently using other people’s debit cards.
Don’t use this bank. They are a huge scam. I am definitely closing my account after my next direct deposit.
Bottom Line: No, I would not recommend this to a friend
16 people found it helpfulLink to this Review
Hello! We understand that fraud can be a difficult and scary experience for our customers, which is why we take all concerns about potential fraud very seriously. We follow industry best practices for investigating fraud to protect our customers. We take pride in our efforts to go above and beyond to help customers and are always looking for ways to improve. We’re sorry that your experience missed the mark. We'd love to speak to you directly about your experience, but I can't find an account under the name on this review. Please reach out to our Customer Service experts at firstname.lastname@example.org as we’d be happy to get this resolved for you.