The information contained in this book would have prevented me from my current situation with Brainiacs' faulty return service. I purchased a backpack as a gift from their site. Everything was great (i.e. the website, the payment site, the delivery, the product) until the recipient decided the backpack was too small for his needs.
Brainiacs customer service replied immediately with a return form and instructions. However, the item was to be returned to a China address (the website lists only a U.S.A. address) and needed to be tracked.
I complied with all the instructions except the tracking. It would cost a little over $80 CDN to track the package for which I already had paid $99.95 CDN. My mistake was to trust the postal service and Brainiacs by paying $22.27 for regular postage. It was to take 5 -6 weeks to ship. I notified Brainiacs customer service of what I had done.
After 8 weeks, I have emailed them repeatedly to see when I can expect my refund, but have not had a response from them.
I live in Canada. The advise in the book, 145 Scam Hacks, applies to U.S. residents. I do not know if the Canadian police care about a small issue such as mine.
Bottom Line: Yes, I would recommend this to a friend