Anthony G.
Boston, MAMember since June 2018

Reviews (1)

    • Jun 24, 2018
    • Verified Reviewer

    Arctic Air

    Unhappy with product performance and return policy

    Overall Experience:

    First, I think this is totally false advertisement. I bought two units, and when received them, I opened and carefully followed the simple directions. After two or more hours of running this unit, I realized this was nothing that I expected from what I saw on television. There was nothing ARTIC about this product, it was more like "Miami Air."

    So, to add insult to injury, I called to ship them back and was told that I was responsible for shipping them back at my own expense. So I told the guy that from my experience online or over the phone, the company usually sends return labels in case something is not right. Well, they said that their policy is the customer must pay for return shipping.

    I actually paid more to ship it back than the two units cost; I paid about $52.00 to return.

    Bottom Line: No, I would not recommend this to a friend

    32 people found it helpful

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