Tiago M.
Tiago M.
MassachusettsMember since June 2018

Reviews (1)

    • Jun 25, 2018
    • Verified Reviewer

    Varo Bank

    Do not use it!

    Overall Experience:

    After a first minor bad experience with Uber instant payments, I decided to continue using it. First time I called they said there was nothing wrong with the account and Uber said it was a problem with the card. Almost two weeks later they responded to my email with an explanation. So I continued using it.

    The second bad experience was with a refund from a body shop, services were paid by the insurance company, and the body shop offered me two refund options, one by check and another one as a refund to my debit card. I accepted the latter. It took almost ten days to release the funds and not a single email to explain what was going on, so I decided to call. They explained what the issue was, we sorted everything out and funds were released shortly thereafter.

    A few days later, without any notices, they suspend my account for the same transaction that had been settled and approved. They requested documents, and they were sent. The money in my account was for child support and operating costs for my work. I desperately explained the situation, but nothing helped. I explained why I desperately needed the funds and the response I received from a supervisor was that "child support payments can wait," and she hung up on me.

    Do NOT use this app! There are better alternatives such as Simple or Chime.

    Bottom Line: No, I would not recommend this to a friend

    16 people found it helpful

    Link to this Review
    • Jun 26, 2018

      Company Response from Varo Money, Inc.

      Hi Tiago - We take security and safety very seriously, and there are rare instances when transactions need additional review. I sincerely apologize for the inconvenience. We perform these to maintain the security and quality of our service. Thank your for sending the requested documentation. I'm happy we were able to get this issue resolved for you. Thanks for being a Varo Customer.

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