Absolute garbage. I had my A/C unit go out on a weekday at 8 p.m. I called and was told I will get an on-call person to come out. No call was made to me. No one came out.
I called again at 5:01 am the next morning and was told they have assigned a company and they open at 7:00 am and will contact me ASAP. I had to call them at 7:30 and was told they will come out the NEXT DAY between 6:00-8:00 pm. Wow, okay, well, I'll get someone else to come out then.
I called Old Republic back and got a voicemail stating if the time-frame is not good enough to schedule a third party come out and please call if it's over $500. I hung up, called a local A/C company and they were able to come out within a few hours. Later that day Old Republic called me stating that they have someone else that can come that day. This is after I already scheduled someone else and took my time off work to get this done. I went through the process, the cost was $665, I called Old Republic, and they said they don't know the cost but will contact me ASAP with the reimbursement.
It comes to today, 11 days after everything, and no call (obviously), so I called them to get the information that a check is being sent for $137. I argued with them with the fact that they never contacted me back about having someone that can do it that day until after they told me I had to get someone myself to get it done today. Over the phone they even told me well, I could have canceled with the third party once we told you we had someone for you. Are you joking me? Why would I cancel with a company that has this crap together and will actually come out to my house ASAP when its 111 degrees F outside compared to a company that will randomly hire someone who said they will come in two days? Looking up the parts that were replaced for my A/C are over $250 by themselves.
This company is a joke among all other home warranties. I will be waiting for a manager to contact me back about this (holding my breath) to see if they will make this right.
Bottom Line: No, I would not recommend this to a friend
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