I was only able to use the earbuds once before the left earbud stopped charging. I tried over and over to align it in the capsule to no avail. It simply would not charge.
I contacted Customer Support six times in four weeks and did not hear anything back until a few days ago. At that point, I wanted to return the earbuds and get a refund. They gave me some tips to help it charge (thanks, that would have been nice to know weeks ago) and are making me pay for the return shipping since they aren't defective.
Honestly, I would never recommend the company to anyone. They made excuses that they get so many inquiries daily and that was the holdup. I'm sorry, but if you say you will get back to a customer within 72 hours, you probably should. I am so disappointed with this company. Also, I ordered their matte gold, which is 100% rose gold. So that is also disappointing.
Bottom Line: No, I would not recommend this to a friend