Don't use this company, you have no rights in the UK as they don't respect UK consumer laws and will only accept complaints made in German courts. This is before Brexit so you will have absolutely no chance of upholding your consumer rights after Brexit.
Another point worth noting is that if you want to make an internal complaint, you can’t in the UK. Save yourself the stress don't use them.
Bottom Line: No, I would not recommend this to a friend
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