Arthur W.
Rolling Hills Estates, CAMember since July 2018

Reviews (1)


    • Jul 26, 2018
    • Verified Reviewer

    Rover.com

    Our dog is dead

    After carefully searching, checking reviews and references and interviewing candidates, we hired someone we thought was an experienced dog and house sitter to live in our home for our week vacation out of the country. We found our dog sitter on Nextdoor and she had all the qualifications. When we interviewed her she proudly told us that she gets most of her business dog sitting and her doggy day-care from Rover.com where they emphasize safety.

    On our first day away she locked out one of our three precious little dogs, our beloved, defenseless senior 5lb. pomeranian rescue on the dog run at bedtime. Evidence shows Foxy was mauled and killed by a coyote.

    We reported the incident to supervisors at Rover.com since they were promoting Nella as a trusted and safe dog sitter. There were other issues but they pale in comparison to allowing our sweet Foxy to meet with such a violent death, all due to carelessly leaving her outside and "counting three heads" while the door to the dog run was left OPEN, and not looking outside before locking the door.

    Nella called it an “honest mistake.” The supervisor at Rover.com told us that they could not tell us what action they were going to take but would investigate the incident. The lady we spoke to sounded very sympathetic about our loss.

    Now, weeks later, Nella is still featured on the website, while the dog died while in Nella's care, you would have thought that they would at least temporarily suspend her until they could investigate.

    In my opinion, Rover.com is more interested in their cut of her fees than they are the safety of our dogs.

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

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