My header to this review says it all. I have literally nine pillows which I've bought over the last few years, with the most recent costing near $200. As soon as I laid my head down I knew I had finally found a winner. Soft as a cloud. I use one in soft mode with a medium on top, and arm on the soft one under the medium one into which I rest my head. They don't get hot and aren't stiff. The fact that you can adjust the fullness by adding or taking away inserts is pure genius. I threw away the box even though they offer 100 days no risk trial. I'm definitely keeping mine!
Bottom Line: Yes, I would recommend this to a friend
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