Charles V.
Dallas, TXMember since July 2018

Reviews (1)

    • Jul 26, 2018
    • Verified Reviewer

    Secret Escapes

    Secret Escapes, a scam in my view.

    Overall Experience:

    Secret Escapes is a scam in my view. They will send you an email that they are holding a room for you, and you have a certain number of days to confirm the reservation at a lower rate than what is being offered by the hotel. But, they are NOT communicating with the hotel to actually hold or prepurchase a room. So, if the hotel loses availability, you will get an email before your hold was due to expire, that your hold, in fact, has expired. Meanwhile, prices have gone up.

    If Secret Escapes is actually unable to obtain the room at a lower rate with the hotel when you try to confirm it, they will tell you that the room is no longer available at that rate. Meanwhile, prices have gone up. They explain this away by pointing out to you an obscure, easily overlooked link on their website that tells you that their "hold" is not really holding anything. Their supervisor actually told me over the phone this morning that he wished that language was more prominent on their website. So, they know its obscure, and they don't fix it.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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