Samantha D.
UtahMember since July 2018

Reviews (1)

    • Jul 28, 2018
    • Verified Reviewer

    Old Republic Home Protection

    Worst customer service ever

    Me and my husband purchased our home 7 months ago. We purchased a home that was built in 1976, so it was important for us to have a home warranty. My mom is a real estate agent and had sold thousands of warranties with Old Republic.

    About 2 months ago we woke up one morning and our house was almost 80 degrees and not cooling off. We have a 6-month-old baby (4 months old at the time), so we immediately called Old Republic to request that someone come and look at our AC unit. It was a Saturday morning, and we were told no one could help us until Monday, even after informing them we had a 4-month-old child living in our home.

    It took us almost a week to get anyone out to our home, and the first company they sent didn't even do HVAC. They were a handyman company. Once we showed how frustrated we were, they allowed us to have our own HVAC person come out.

    Fast forward, we have now had 3 different HVAC specialists at our home and 2 certified electricians. We have determined that our AC unit is pulling a lot more power then it should, which is causing it to trip our breaker. Old Republic just keeps trying to send out additional technicians every time we call. They won't give us a straight answer, and just keep telling us they have to send out a new person. We've had 5 different people out a total of 6 times, and they still want to keep sending out individuals. Despite the fact that they have been told if we replaced the unit it would stop tripping the breaker. Old Republic refuses to do anything until someone can tell them what is making it do that. But no one can figure it out.

    Now we are so beyond frustrated, it has been almost 2 months, and we need this issue fixed before it causes additional issues. So we are now paying the $2500 to replace our unit, even though we have a home warranty in place. Not to mention every time I've called their company the people I talk to tell me I am wrong and I don't know what I'm talking about. They are rude, refuse to let me talk to a manager, and tell me I'm impossible to work with. I'm pretty sure letting 5 individuals come to my home over and over again is being pretty patient.

    I would NEVER recommend anyone ever use this company. I can not believe the level of terrible customer service we have received.

    Bottom Line: No, I would not recommend this to a friend

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