I purchased tickets to Discovery Cove on 7/18. The website advertised that the tickets included 14-day unlimited access to two other Sea World parks. When I received my e-ticket, the tickets stated that it did NOT include access to other parks.
I immediately called Undercover Tourist. I was told that their contract with Sea World just changed and that the website no longer advertises the inclusion of the other parks. This was a lie. The website still advertises this. When I requested a refund, Sherry told me she would have to email Sea World to request a refund.
I then decided to book directly through Discovery Cove. They told me that all Undercover Tourist had to do was tell Sea World that it was double booked by mistake and that should take care of it. I called Undercover Tourist and told Sherry what Discovery Cove told me. She said that she had already emailed Sea World and didn't want to send another email to them because they get "sticky" about receiving multiple emails. Give me a break!
The next day, my father in law suffered a massive stroke and passed away the day before we were supposed to go to Discovery Cove. When I called to cancel my reservation through Discovery Cove, they had no problem and canceled the reservation in five minutes and refunded my money immediately.
However, when I contacted Undercover Tourist to notify them that our trip was canceled due to a death in my family, they are now flat out refusing to refund my money. I have proof of the death, yet they are keeping $918 of my money with some BS excuse that Sea World won't authorize the refund.
The bottom line is, Undercover Tourist is lying, and they are cheating THIEVES! I'm preparing to file a lawsuit against them to get my money returned.
Bottom Line: No, I would not recommend this to a friend
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