Gene C.
Hillsborough, NCMember since July 2018

Reviews (1)

    • Aug 4, 2018
    • Verified Reviewer

    Wolfgang Puck Pressure Oven

    You're out of luck when the warranty runs out

    I received my pressure oven WPROR1002-B as a gift for Christmas. I was considering a toaster oven, but was impressed by the upgrade of a pressure oven for quick meals. I used this product on an average of about once a week and was pleased with the results of the meals. I often was concerned about how hot the unit got and was very cautious about using it.

    I was cooking a whole chicken one day while I was working at home, set the timer for 60 minutes, thinking it would shut off in 60 minutes. Upon returning back to the kitchen 3 hours later, the oven had burned the meal and the oven was charred inside.

    I realized the timer went beyond off and automatically went to " stay on." I was lucky I was home that I was home.

    My experience with customer service was shocking. They informed me that after a year your warranty runs out, that didn't bother me. I was willing to purchase a new timer and install it. What bothered me was the fact that you could not purchase parts of any kind, you could only buy a new one.

    I searched the internet for that particular timer to no avail. They suggested contacting appliance contractors online where you pay them for there service to find out there are no parts available, none of them are associated with Wolfgang Puck. This is bad business practice. My only resolution is to not use it due to possible fire hazard or losing my home. I would advise you not to purchase any products from them.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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