David B.
David B.
MissouriMember since August 2018

Reviews (1)

    • Aug 7, 2018
    • Verified Reviewer

    Sleep Number

    Like the bed but not the buying experience.

    Overall Experience:

    The i10 bed has great features, and worth the extra money for the foot lift and other extra benefits. Plenty of luxury, comfort, and flexibility. We "mostly" love it. One issue for us is the very wide "gap" between the bed and headboard, so our pillows slip and fall in between, quite often.

    Separately, I must report that our buying experience was poor. Our salesperson was inexperienced; it took three hours to "check out," and among other issues, he couldn’t process a credit card, but promised to do so the next morning, when a store manager would be present that knows how to use the system. But wait, it gets much worse...

    The Assistant Manager called the next morning but reneged on the pricing that the salesman the night before had agreed to. In addition, the salesman had forgotten to give us the instructions we needed for pre-delivery, and therefore, we had to have the installers come, twice. We previously didn’t know that we needed a frame to connect the bed to the bed board, so we had to first buy one and have the installers come out again.

    The bed is very nice but be sure that the store’s "top manager" is present (inside the store) before you even get started. In this case, once we came back and met personally with the head-manager, some of the problems got fixed, and he made an effort to make good on some of the issues.

    Bottom Line: Yes, I would recommend this to a friend

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