Samantha B.
Samantha B.
Dayton, OHMember since August 2018

Reviews (1)


    • Aug 12, 2018
    • Verified Reviewer

    Citizens Disability

    I don’t understand why Citizens Disability hasn’t been shut down yet

    Overall Experience:

    The company poached my father, who is a senior, and pitched to him in a sales way, stating they could help with his disability claim to make it faster and easier. I have volunteered for quite a while now helping seniors, and I’m familiar with the process myself. If someone has a disability listed in the Blue Book, meets all the requirements to be considered disabled and it is clearly documented, it shouldn’t take any longer than 6-9 months at the most to get approved. The process is not as difficult as some people or places have made it seem, it’s been grossly exaggerated. There is a general application, where you list your disability, and you need to have doctors records showing when it started, the diagnosis and severity/symptoms... and sometimes the prognosis or when /if it will end. That’s all. It’s not rocket science.

    This place uses that as a weapon to convince people how difficult it is and make themselves seem needed. They charge MORE than a licensed attorney would, but what makes them the worst type of people is...they drag out the process as much as they possibly can. My father's disabilities were clear, records were clear. He had the perfect claim, and they dragged it out for two years knowing that the more his back pay was, the more they would get out of it. During that time he suffered. By the time I found out about this, I couldn’t get rid of them because it would’ve restarted the process for him. He hid it from me because he said he realized he’d been scammed after it was too late.

    They should be ashamed of themselves, along with all of these organizations that claim to monitor this sort of thing. Such as the BBB, who in my opinion is a scam in itself. The BBB is highly recognized and their opinion valued. But they should have to disclose that they accept payments from businesses to include them in their website. They’re really more like a club and hold no power. If you really want to file a complaint: go to the FDA for medical or drug related issues, the FTC for purchase or good related problems or the FCC for utilities. There are plenty of places that DO have the power to do something, but they only have power if they know what the problem is.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

    Link to this Review
    • Aug 13, 2018

      Company Response from Citizens Disability

      Hi Samantha,

      We wish the disability application process were that simple. For claimants who meet listed conditions, as you mention, the process is relatively straightforward. For the overwhelming majority of applicants who do not meet listed conditions, but rather have combinations of various conditions and symptoms, the process is much more complex and difficult, and we're proud to help them navigate it.

      We do not "charge MORE than a licensed attorney." Our fees are regulated by government statue and are the industry standard. We also do not drag out the process as you claim. Our fees are capped at the government maximum regardless of how long a claim takes. The reality is that the Social Security claims backlog has been growing for years due to SSA being understaffed and under-budgeted. We work as hard as possible to get all of our claims approved as quickly as possible.

      Withdrawing as your father's representative also would absolutely not "restart the process," as you claim. We want to have productive working relationships with all of our clients, and would love to speak further with your father, and you if he authorizes it, about all of these matters.


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