Laura G.
Lake Forest, CAMember since August 2018

Reviews (1)

    • Aug 16, 2018
    • Verified Reviewer

    Earnin App

    Monkeys working for them

    Overall Experience:

    Their customer service is really a joke. I reached out to "support" explaining that somehow, some way their system is still linking my bank info from my "closed" account which is not preventing me to open a "new" account. Their team's response was, "oh you have two accounts linked to that bank, maybe you want to remember and use your original one." WOW! Mind blown...this is support?

    I went back and forth over two months and their team kept emailing to delete and redownload my app then reset password. Over and over again, which I had to wait 24 hours for every nonsense response. After asking their team to force close my account as I couldn’t log in to close it myself, they responded with "please log in and click on the help icon to cancel your account." OMG!

    I am at this point going to make it a point to tell everyone what a joke this app is. My account is still active with no resolution, which by the way I don't trust their services anymore and why I want all my information deleted and account closed. I'm contacting the Better Business Bureau.

    Bottom Line: No, I would not recommend this to a friend

    22 people found it helpful

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