Jill B.
New MexicoMember since August 2018

Reviews (1)

    • Aug 17, 2018
    • Verified Reviewer

    Metromile Insurance

    It was great until I moved

    Overall Experience:

    I thought it was good insurance when I was in California, but then I moved to New Mexico where they don't sell insurance. But they kept charging my credit card for California insurance. Little did I realize it had no value. If I had tried to invoke the insurance due to a collision, then what? Would they have said, "You paid for something worthless."

    I had changed my mailing address on their web page and saved it, but for some reason, it reverted back to my California address. That's weird, right? I couldn't change the garaging address because there was no New Mexico option. But the pulse device was disclosing that my car was in New Mexico for months. So was it ethical for them to keep charging my credit card for California insurance when I didn't really know that it had no value?

    I would still recommend them, but with the caveat that the customer call Metromile as soon as moving to a different state and cancel the policy.

    I feel like I should be entitled to some amount of refund. I believe that the law requiring motorists to purchase liability insurance is a scam.

    Bottom Line: Yes, I would recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Aug 17, 2018

      Company Response from Metromile Inc.

      Hi Jill, thanks for reaching out and providing feedback about your experience with Metromile. We are sorry to hear that is wasn’t more clear that you should cancel with Metromile when moving to a different state. In general, all policies are rated based on their location, and requirements vary from state to state, which is why it is required to swap to coverage specific to that state.

      Unfortunately, in this situation, we have no way of knowing that you are living in a new state without you letting us know. It is also in your signed application when first signing up that you have a duty to notify us of any impending changes in the garaging address. We apologize again that you were not aware of these requirements, but because it is in the signed application there is nothing more that we can do at this time. Please let us know if you have any questions for us going forward.

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