Carol D.
Carol D.
Laguna Woods, CAMember since August 2018

Reviews (1)

    • Aug 17, 2018
    • Verified Reviewer

    Vacations to Go

    Bad company!

    Overall Experience:

    We inquired and booked a 14-day Caribbean Cruise. We needed some questions answered when my husband became ill and needed to get some help with buying insurance, as we were told we could go on the cruise by the doctor. We also asked for the cancelation policy since we had not been told that, just in case something went wrong. We come to learn that we had not been told the cancelation policy at all which seemed odd. We wanted to purchase insurance and go on the cruise since it was just minor surgery, and he even had the doctors okay the cruise, but we could not get assistance with insurance from our counselor at Vacations To Go.

    Maria Gomez was our counselor and it was like she was speaking a different language, the language of "I don't want to do any work and I just want to collect my commission." She would not answer emails, and she would not assist with information. She would not return phone calls and keep in mind, we were spending thousands of dollars for an upgraded cabin on a 14-day cruise! Upon speaking with a supervisor, after a week of trying to get help from our counselor, and a day before the final payment, I feel that we could have worked things out, but if we had a week or so to work with and had a "counselor" that was willing to help get the job done. I was ignored for so long and the time was up. We canceled and lost our deposit of over $350.00. Be very careful and ask questions about anything you are not positive about with Vacations To Go. They treated us badly.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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