Let me start this off by saying, I am NEVER rude or short with customer service staff, wait staff, etc. However, when it involves my money, my livelihood, it’s serious. The first issue I had was my account getting locked for no reason, and customer service REFUSING to do anything to help. Just said, “well, sorry, gotta wait 24 hours!” Are you kidding me? Do these people not understand that rent has to be paid on time? There was no reason whatsoever to lock my access to my money, and I had no other sources at that time.
What really broke it with me was the rejection of a money order via the mobile deposit. They force you to write “for mobile deposit to Chime only” on the endorsement, so if it gets rejected, guess what? Haha, screw you! This was the only time in my life I have EVER raised my voice, cursed and screamed at a CSR. They had absolutely nothing helpful to say, just that it wasn’t their fault and they could not help. Seriously? In the app, it forces you to acknowledge you wrote: “for mobile deposit to Chime only”! It’s within the Chime app, how is it not your fault? And sometimes that service would go down, and they would tell you to use an app for a “small fee” to cash your check. Well, that company wanted to charge me $70 to cash it. I don’t think so.
They got me roped in with the 2-day early paycheck deposit, and I liked the push notifications with every transaction but that is absolutely NOT worth the nightmare, that is their complete and utter inconsiderate, unprofessional practices. STAY AWAY! If I could give Chime zero stars I would!
Bottom Line: No, I would not recommend this to a friend
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