Tracy Abildskov
Orem, UTMember since January 2016

Reviews (1)

    • Jan 23, 2016
    • Verified Reviewer


    Terrible return policy

    My wife had hardly slept on our old bed for a few months when we walked into the store. They promised it would alleviate her back problems and be so much better than any bed we had ever used. 60 days later she is still having back problems, I cannot return the bed and I now have a big credit card debit. I wanted to return the bed after the first night but that was not possible given the contract I signed. I should have known better, given I saw the contract up front but I was desperate to help my wife whom I love very much. They capitalize on the pain of a loved one and promise anything, not in writing however, to get you to sign. They should be run out of business.

    Bottom Line: No, I would not recommend this to a friend

    16 people found it helpful

    Link to this Review
    • Feb 17, 2016

      Company Response from intelliBED

      We have been in contact with this customer since their purchase, following up on the wife’s back pain. The story we have heard directly from her is different than what is written in this review as she has claimed an improvement in her back pain stating “I don’t wake up with back pain now where I did before.” This difference may be because she is adjusting to the technology now as it can take the body time to adjust to a new mattress. She has also explained she still has to move down to her recliner at times during the night, but this is not uncommon and happens less with her new mattress. Our mattresses are not a miracle cure and we do not claim them to be, but then again, no mattress is. That said, our patented Intelli-Gel technology is unique in its ability to maintain proper spinal alignment by collapsing under the heavier parts of the body while maintaining a comfortable firmness everywhere else, which can help those suffering with back pain. This was what was explained to this customer in-store.

      In regards to the return policy, intelliBED Dealers may have a different policy than what is found online. The in-store associates do a very thorough job of explaining the exact policy up front to ensure customers know their rights before they commit to purchasing.

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