John G.
John G.
Vestavia Hills, ALMember since August 2018

Reviews (1)

    • Aug 30, 2018
    • Verified Reviewer

    American Home Shield

    A good deal, but understand your contract

    Overall Experience:

    AHS gets some sketchy reviews. They do have some less than clear policies, specifically with Freon, which I think is unethical but 100% disclosed in the contract. They do what they say. The problem most of these reviewers have is the customer didn't either read the contract, or didn't understand it. That is not AHS' fault.

    AHS is a business; they are in business to make money. That is how this works. As a customer, we are taking a gamble that our premium is less than a broken item that IS COVERED. That is the key. Everything isn't covered. AHS is obligated to fix it, not replace it. They are going to do their best to do just that. However, if they can't it is getting replaced.

    I have had the service for about 6 years and we have had our oven totally replaced with the same higher end model we had - GE Profile, not some off brand - that alone exceeded nearly two years of premiums. We have had our hot water heater repaired twice and then replaced entirely. We have had a water pressure regulator fixed. We have had a shower valve fixed, we have had our microwave fixed, we have had a garage door opener replaced. We have had our dishwasher repaired. And we were given about $900 in lieu of a repair on our AC because we opted to upgrade it, not fix it.

    You must read the contract. AHS is not responsible for some things, such as required building code changes or modifications, but that is disclosed. AHS isn't responsible for outside water line issues - but that too is disclosed. If you have a question just bypass the automated phone system and ask a person. They can be fairly rude, but what can you except for a $10 an hour employee? Seriously.

    All in all, I would and have recommended them to people. If you read and understand the contract, you will better understand the service and can better decide if it is a gamble you want to take.

    Bottom Line: Yes, I would recommend this to a friend

    1 people found it helpful

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