First time user, a young friend passed away. A fund was set up for her young daughter and husband. It was quick and easy to use, for which I was grateful.
1) I didn't get a receipt. I learned from live chat person that I had transposed my email address. He immediately sent me a receipt, resolving the issue.
2) My bank statement showed a dollar amount from GoFundMe that was not part of my donated amount. I was appalled that there was a fee that was not mentioned in the donation page!
Live chat guy discovered I had checked a box indicating I'd leave a tip. He said if I had changed my mind he would be happy to resolve, and he did. My bank account was credited within 24 hours.
So, live chat guy never made me feel foolish, which I strongly appreciated since I felt pretty silly. Next time I WILL leave the tip!. Thank you for the gentle handling of my issues.
Bottom Line: Yes, I would recommend this to a friend
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