Olivia B.
Olivia B.
Philadelphia, PAMember since September 2018

Reviews (1)

    • Sep 9, 2018
    • Verified Reviewer

    Metromile Insurance

    You get what you pay for

    Overall Experience:

    I am not sure where to begin. I installed the device, but it did not send a signal even after driving several miles. Several days later, I receive an obnoxious email stating that I will be charged 150 miles a day until I plug in the device, I am furious, and I try calling them. I called several times/day over a 3-day time span, and I was on hold AT LEAST 30-40 minutes each time before I had to hang up. I even tried blocking my number, and that didn't help. I tried emailing them via the "contact us" option on the website, and days went by with no response. All the while I am accruing 150 miles a day in charges while I hadn't driven my car in a week. Finally, I took to social media and messaged them on Facebook telling them they are running a scam and that I was going to report them to the PA Department of Insurance, and that is how I got through to them. They responded a day or two later apologizing for the inconvenience and then telling me that they're going to send a new device and reverse the charges which they did right away,

    About a week after receiving the new device, I receive another threatening email stating that I'll be charged $100 to replace the device if I don't return it, even though I'd just mailed it to them several days prior. What gives?

    Either they are severely understaffed, or they just suck at customer service. Either way, after reading all of these claims issues, I am not sure that I want to continue with this company. Living in Center City Philadelphia, it saves me money during the months I drive only 250 miles (I walk less than 1 mile to work and use the car solely for occasional leisure,) but God forbid someone hit me who's underinsured, or I hit a deer, and it sounds like I will be out of luck.

    If you need your car to get around, I do not recommend this company as it seems like a crap shoot (or perhaps even worse odds of getting your claim taken care of as this appears to be their MO.) AAA and Liberty Mutual offer decent rates and pick up the phone right away.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

    Link to this Review
    • Sep 10, 2018

      Company Response from Metromile Inc.

      Hi Olivia, thank you so much for your feedback. we strive to provide an excellent customer experience and are really disappointed with anything less. Because of that, we take reviews very seriously, and you’ll be glad to know that we use our customer feedback to improve any area which may be lacking. Recently we have been working very diligently, to make sure that we have secured enough staff to support all of our customers and make sure that we can be there for your in a timely manner. At this time, phone and chat are our main source of communication and we have email open for the weekend and off-hours. We hope that going forward everything has been resolved for you at this time, please feel free to reach out if you would like to discuss anything in further detail.

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