Lynn B.
Dexter, MIMember since September 2018

Reviews (1)


    • Sep 11, 2018
    • Verified Reviewer

    American Home Shield

    Refuse to install a new furnace and AC

    Overall Experience:

    I bought a house in December 2017 and it came with an AHS warranty. My furnace went out while I was out of state working. When I got home, the house was 47°. I scheduled an appointment online, which took about 72 hours as I got home on a Friday night. No heat, but I went and bought a couple of radiant heaters.

    The company came out and said a valve was stuck but that I needed a new furnace as it would not last forever being over 30 years old. It went out again while I was away working and they sent a different company. I told them what the other company found and they jammed a rubber tube in the valve and said it was fixed. My AC has not worked all summer, but I was away working. They sent a company out to fix it today. He said it needs to be replaced but that unless it is cracked in the relay, they won’t replace it. He ordered a new control board.

    Bottom line: I am concerned that while I am away working this winter for two months, the furnace will go out and my pipes will freeze. Are they going to pay for the damages to my home? I doubt it.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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