Within a week, one of our headsets broke - my husband pressed the "on" button (maybe too hard, he used his fingernail) and the button popped into the headset and could not be retrieved.
He called the Customer Service number and spoke to "Dave." Dave was very understanding and immediately offered a replacement. He emailed me a return USPS shipping label, and we packaged up the broken headset in the original shipping box with all the paperwork.
I received confirmation from Own Zone when they received my package, to let me know they would be shipping a replacement. Within 10 days, the replacement arrived.
As far as my experience with their Customer Service, I feel they did an excellent job. We solved the problem with the loss of sound in the headset when we mute the TV. Our soundbar is now connected to the 3.5mm headset jack, which kills the TV speakers and provides sound through the soundbar. The headset transmitter uses the optical cable, providing sound only to the headset. If we don't want sound in the room, we mute the soundbar; this leaves the headset sound on.
We are very satisfied with this purchase and the service we received, and I am upgrading my rating to 4 stars.
Bottom Line: Yes, I would recommend this to a friend
19 people found it helpfulLink to this Review
My husband needs a headset because of some high-frequency hearing loss. For his purposes, the headset works very well. We ordered a second headset for me, thinking we could both tune in to the same transmitter, and each adjust our volume accordingly. The instruction manual states this is possible, and gives directions on how to do this, which do not work. Each headset comes with its own transmitter and only pairs with that. We have tried everything in the manual but did not see the described light signals or hear the beeps described.
Be aware that if you use the optical cable, the instructions state you will continue to receive sound with the TV muted, but this is not the case, at least for us. If we mute the TV, we lose sound in the headset. We cannot use the RCA cables, because our TV only has Audio In, no Audio Out. I plan to experiment with the 3.5 mm audio jack, since we also have a separate sound bar, which may still work with the TV speakers muted. I would only recommend it to someone who did not need to have two headsets paired to the same transmitter.