Rachel S.
Rachel S.
Garner, NCMember since September 2018

Reviews (1)

    • Sep 13, 2018
    • Verified Reviewer

    Sleep Number

    Do not buy!

    Overall Experience:

    We spent a fortune on the mattress, base, sheets, pillows, etc.

    After sleeping on it, my husband had an allergic reaction to the materials which caused welts all over his body.

    We obviously couldn't keep this.

    I called customer service to schedule a return and after being on the phone for almost an hour was told I couldn't return the base, the sheets, pillows, and mattress topper. The only thing they would take back was the mattress itself, but still charged me another $199 to pick it up.

    I am disgusted that a company that is supposed to be top of the line has such terrible policies. I spent a small fortune on this, and they won't refund me until seven days after pick up, which is a month away.

    I will never purchase anything here again, and will warn off friends and family. My neighbor was going to buy one this week, but after telling them my horror story, they have decided against it.

    Bottom Line: No, I would not recommend this to a friend

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