Andrew G.
Houston, TXMember since September 2018

Reviews (1)

    • Sep 14, 2018
    • Verified Reviewer


    Poor customer service, masked Terms & Conditions, false advertising

    Overall Experience:

    I received a moving violation ticket outside of Houston - the police didn't like that my insurance card was displayed digitally. Noted it on the ticket. Even though I have insurance on the vehicle and that portion of the ticket was already dismissed in court later, conveniently to Legal Shield, Ross and Matthews refuse to defend their customer in this matter of a moving violation.

    After months of conflict resolution, arguing, poor customer service, and rude representatives, especially ill-mannered and rude head of the department at Ross and Matthews - Jeff, it was made clear that company are not interested in defending their customers but instead interested in putting as little of effort as possible.

    A simple matter that could have been taken care of based on the benefits advertised. After paying them every month for services and they aren't willing to provide the benefit for a simple traffic ticket, I wouldn't trust them with anything more complicated.

    Someone else said this would summarize well - "They will find a reason not to represent you." If you need advice, use AVVO!

    Bottom Line: No, I would not recommend this to a friend

    22 people found it helpful

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