I have ordered Bootea for over a year now. While I love the tea, my one star rating is due to my last experience with the company. Black Friday I took advantage of ordering 10 packs of the night time tea at 40% off. The tea individually is expensive, so I was pretty excited about the discount.
Two days after ordering, I received an email stating my order was ready to be shipped. This was 7 weeks ago. After multiple rounds of emails with customer service I finally, after 4 weeks, received a package from Bootea with only 1 out of the 10 bags I ordered. They did an "investigation", blamed the courier, and the last email on January 5th said my order would be fulfilled within the week. Then, nothing.
I ended with having to make a claim through PayPal, to which they never responded to, in order to successfully get my money back.
What makes the situation frustrating are the promotional emails I have received asking if I would like to order more product. The product is in stock. I am under the impression they didn't want to send out product that was discounted. After spending $531.17 in the last six months with this company, I have ultimately decided to take my business elsewhere.
Bottom Line: No, I would not recommend this to a friend
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